Replacement Policy
Replacement Policy:
Hamper Cop sincerely apologizes for the negative experience you encountered with your recent purchase. At HamperCop, we value your satisfaction and strive to provide excellent customer service. We understand your frustration and would like to address your concerns please follow the below steps for better assistance:
Reporting the Issue: We kindly request that you report any issues with your purchased item within 24 hours of receiving it. Your prompt notification allows us to resolve the matter swiftly. Please reach out to our customer support team, and we will assist you in the best possible way.
Documenting the Damage: To assist us in processing your replacement, we would greatly appreciate it if you could provide us with pictures of the damaged product. Please send these pictures to our dedicated customer support email at support@hampercop.com. In the email, kindly include your order details and a description of the issue you encountered.
Issue Identification: Once we receive your report and pictures, our compassionate team will carefully examine the matter. Our primary goal is to ensure fairness and resolve the issue to your satisfaction. If we determine that the damage aligns with our Physical damage policy, we will proceed with the replacement process.
Replacement Process: In the event that the damage is confirmed, we will promptly provide you with a replacement for the damaged product. Our team will prioritize the shipment of the replacement to minimize any further inconvenience caused. Your satisfaction is of utmost importance to us, and we will make every effort to rectify the situation.
Please note that our Replacement Policy specifically covers cases where the product is physically damaged. If your issue relates to a different problem or a defect not caused by physical damage, we kindly request that you contact our customer support team. We are here to assist you and find a suitable solution.
We genuinely appreciate your understanding and cooperation as we work to improve your experience with our products and services. Our aim is to prevent any recurrence of such situations in the future and ensure your complete satisfaction.
If you have any additional questions or concerns, please do not hesitate to reach out to us at “help@hampercop.com or support@hampercop.com “. We are here to listen, assist, and ensure that your concerns are addressed in the most considerate manner possible.